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Terms and Conditions

Welcome to the service terms for The Brook Casino. These conditions govern your access to and use of thebrookcasino.com, your player account, games, promotions, and related services operated by The Brook Casino. By registering, logging in, or using the site and its services, you agree to these terms and any supplementary rules that may apply to specific offers.

This page explains the main rules, rights, and responsibilities tied to using our website and services in clear, practical language. If any topic here requires more detail, related policies are linked at the end of this page.

Who may use The Brook Casino

The Brook Casino is intended for adults only. You must be at least the minimum legal gambling age in your jurisdiction to register and play. It is your responsibility to ensure that online or on-site gambling is lawful where you are located.

We may restrict access to the site or certain services in particular locations. Some promotions and features are available only to players physically present at our Seabrook, New Hampshire property, or to users of our Fastbet mobile racebook, which is geofenced to specific areas in the United States.

Creating and managing your account

When you register, you must provide accurate, current, and complete information. Accounts must be created and used only by the person identified on the account. Each player may only create and use the number of accounts permitted by The Brook Casino.

You may be asked to verify your details at registration or later. If requested, you should provide the required documentation promptly. Failure to do so may result in account limits, suspended transactions, or account closure.

Identity checks and verification

To comply with legal and security obligations, we may request documents or information to verify identity, age, address, payment method ownership, or other required details. Typical checks may include government-issued ID, proof of address, or evidence that a payment method belongs to you.

Verification requests are routine and protect both players and the platform. We will give clear instructions about acceptable documents and how to submit them. Wherever possible, we will handle checks quickly, but extended review periods may be necessary depending on the case.

Your responsibilities for account security

You are responsible for keeping your login details confidential and for activity that occurs through your account. Do not share your username, password, or any account access details with anyone. Accounts are personal and may not be transferred, sold, or used on behalf of another person.

If you suspect unauthorized access to your account, contact support immediately via live chat or email at support@thebrookcasino.com. We will take reasonable steps to protect your account once we are notified.

Deposits, withdrawals, and balances

We accept a variety of payment methods, including MasterCard and Visa, and process transactions in United States dollars. Payment options, processing times, deposit and withdrawal limits, and verification requirements may vary by method, location, or regulatory requirements.

Withdrawal requests may be reviewed before approval. You agree that funds may be subject to reasonable checks or holds while we verify identity, review account activity, or comply with legal requirements. We aim to process withdrawals promptly, but processing times depend on the chosen payment method and any necessary verifications.

Fees, minimums, and maximums that apply to payments will be displayed during deposit or withdrawal. If a payment method is unavailable, we will notify you where possible.

Bonus terms and promotional offers

Bonuses, free spins, and promotional offers are subject to separate bonus terms in addition to these service terms. Typical conditions may include eligibility requirements, wagering requirements, time limits, game restrictions, and maximum conversion or withdrawal rules.

Before participating in any promotion, review its specific terms. For example, some offers are available only on-site at our Seabrook, New Hampshire location or only via the Fastbet mobile racebook. Where applicable, bonus rules will explain contribution rates, expiry dates, and how promotional funds may be redeemed.

See our dedicated Bonus Terms page for more detail on current offers and requirements.

Game and service availability

We endeavor to make games and services available at all reasonable times, but availability may vary by location, device, or software provider. Games, features, and promotions may be added, removed, suspended, or limited without prior notice in response to maintenance, regulatory changes, or technical issues.

Some games are supplied by third-party providers, and access depends on those providers’ availability. The platform does not guarantee that every game or feature listed at any time will remain available indefinitely.

Fair play and prohibited behavior

Players must use the platform in a lawful and honest way. Prohibited actions include, but are not limited to:

using false information, multiple identities, or two or more accounts to benefit from promotions;
engaging in fraud, collusion, or chargeback abuse;
attempting to manipulate games, systems, or outcomes, or using unauthorized software, bots, or automated methods;
allowing another person to use your account.

We expect players to act responsibly and follow these rules to preserve fair play for everyone.

When we may restrict or close accounts

If we reasonably suspect rule breaches, fraudulent activity, incomplete verification, or misuse of the service or promotions, we may:

refuse service or decline new registrations;
limit access to certain games or features;
suspend deposits, withdrawals, or bonuses pending review;
close or permanently restrict an account.

Such actions will be taken in a balanced way. We will notify you where appropriate, and specific outcomes will depend on the nature of the concern and any applicable laws or regulations.

Errors, mistakes, and technical issues

From time to time, the site may display incorrect information, show wrong balances, or experience game malfunctions. If an obvious error or technical issue occurs, we reserve the right to correct it and to void or adjust any affected transactions or bets in a fair and reasonable manner.

If you notice a mistake, please contact support immediately. We will investigate and take action as appropriate, including reversing mistaken credits or debits when necessary.

Responsible play and player protection

Gambling should be entertainment, not a way to make money. The Brook Casino supports responsible play and offers tools to help manage spending and time spent playing, such as deposit limits, session reminders, self-exclusion, and account cooling-off periods.

If you need help or would like to set limits, please visit our Responsible Gaming page or contact support. We can provide information and options to help manage play safely.

Intellectual property and acceptable use

The site design, text, graphics, logos, software, and other original content are owned by The Brook Casino or licensed to us. You may view and use site content only for personal, noncommercial purposes. You may not copy, reproduce, republish, distribute, or commercially exploit site content without our prior written permission.

Third-party providers and linked services

Some games, payment services, and technical features are supplied by third-party providers. Those services are subject to the third parties’ own terms, and their availability may vary. Links to external sites are provided for convenience; we are not responsible for the content or reliability of external websites.

We also maintain policies that address data handling, anti-money-laundering, and cookies. Please review our Privacy Policy, AML/KYC, and Cookie Policy for more information.

Limitation of liability

We strive to provide a safe and reliable service, but The Brook Casino and its officers, employees, suppliers, and partners are not liable for indirect losses, lost profits, or losses that are not a reasonably foreseeable result of a breach of these terms.

We are not responsible for losses or damage resulting from:

technical interruptions, server failures, or third-party service outages;
use of unsupported devices or software;
unauthorized access to your account if you did not promptly report it;
force majeure events beyond our reasonable control.

Liability that cannot be limited or excluded under applicable law will apply.

No guarantees on availability or performance

The website, games, and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, constant availability, or error-free operation. Routine maintenance, updates, or emergency repairs may cause temporary service interruptions.

Updates to these conditions

We may update these service terms from time to time. The most recent version posted on this site takes effect on the date shown at the top of that version. If changes are material, we will take reasonable steps to notify registered players. You should review these conditions periodically, as continued use of the site after updates constitutes acceptance of the revised terms.

How to contact us

If you have questions about these terms or need help, contact The Brook Casino support team through live chat on the site, or email support@thebrookcasino.com. Our team can help with account queries, verification guidance, and clarification of promotional rules.

These service terms are intended to set clear expectations for using The Brook Casino website, account, and services. Your continued use of the platform means you accept these rules and the related policies that support fair, legal, and responsible play. For general information about the property and our services, visit our home page at /.